FREE SAME DAY SHIPPING ~ Orders placed Mon-Fri ~ before 2 PM (PST)

Shipping & Handling

At Vintage Tonality, we understand that getting your items promptly is important to you, so we make every effort to process your order quickly and delivered to your doorstep swiftly.

Your Current Estimated Arrival Time: Between Wed, 6/26Tue, 7/2*
*Orders placed before 2 pm (PST) on 6/21. Estimated shipping is based upon our average delivery time. Does not apply to pre-order items. Certain USA locations may have longer enroute shipping times. If a federal US holiday falls within the ETA delivery day, please add an extra day to ETA.

Please allow 1-2 additional days during peak holiday periods. Vintage Tonality will not be held liable for missed arrival times that are beyond its control. For those special and time-sensitive occasions (birthdays/holidays), we recommend ordering sooner rather than later.

Shipping UPS, FedEX, USPS

Free Shipping
Orders placed on our website will normally ship same business day (Monday thru Friday) and you can generally expect to receive your item(s) within 3-7 business days.

Expedited Shipping
For an additional $5 we offer 2-3 day express shipping on select items.
The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time. $5 charge is per item. Items in your cart that do not offer express shipping will ship separately and may have a different delivery date. If a federal US holiday falls within the ETA delivery day, please add an extra day to ETA.

Shipping Restrictions
We require a complete and verified street address (residential or business) and valid phone number for all items being shipped. Invalid orders will be cancelled and refunded.

  • We cannot ship to the following:
  • Outside of the US
  • US territories and commonwealths
  • Internationally
  • APO / FPO / DPO

Lost, Stolen or Missing Packages
Vintage Tonality will not be held responsible for packages lost, stolen, or damaged during transit. If the shipping address is deemed not secure or undeliverable by the courier, it is the sole responsibility of the buyer. If the package is returned to us for these reasons, a refund will be issued only if we are notified by the buyer. Any shipping costs incurred by us will be deducted from the refund. If the package is declared as "Delivered" by the carrier, you must file a claim for the missing package first. You must contact the carrier to file a claim and supply us with the claim number before contacting us. We are here to assist in helping you locate your missing package. To submit a missing, lost, or damaged claim, please follow the courier link below.

USPS - https://www.usps.com/help/missing-mail.htm
FedEx - https://www.fedex.com/en-us/customer-support/claims.html
UPS - https://www.ups.com/us/en/help-center/claims-support.page
*By purchasing on www.vintagetonality.com you accept these terms.

Returns & Exchanges
Our first priority is your complete satisfaction with your purchase. We will gladly accept exchanges and returns on new and unopened products in their original packaging within 30 days of your order fulfillment date. Clearance items are sold in "as is" condition and are not subject to return.

If your product has been opened and used but has a defect problem, we will gladly assist you with a replacement or return and facilitate a warranty claim when you contact us at .

We recommend not removing the protective seal if there is even a trace of doubt about your buying decision. Items that are returned after opening/unpacking will incur a 20% restocking charge, and the returned item must be in perfect condition. Damaged, wear and tear, slight use, chips, and scratches or missing items will incur an additional fee or will be deemed “unacceptable” and you will be so notified. Re-shipping with adequate protection is the sole responsibility of the buyer.

Return shipping cost is the responsibility of the buyer, whether returning or exchanging. If we made a shipping error, such as sending you the wrong brush set, style or size then we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund. Ordering the wrong item is NOT considered an error on Vintage Tonality's part. Please be sure of your choice(s) when making your purchase.

Return Shipping Address
Please contact us ( ) prior to shipping your items back to us. Include your order/transaction number inside of packaging's contents.

Vintage | Tonality
C/o Return Dept
2717 NW Collett Way
Bend, OR 97703

When Buyer Incurs Shipping Cost
The buyer is responsible for all shipping costs incurred for item(s) returned due to shipping address deemed not secure for delivery or undeliverable by courier, orders cancelled after being shipped, or "refused delivery" not due to parcel damage caused during transit. A refund will be issued upon request, minus shipping cost.

Refunds will be issued upon receipt and inspection of returned merchandise. In most cases, a refund will be issued within 1-2 business day, but not to exceed 7 days.

Customer Satisfactiontreating customers like family

Free Shipping
We offer free shipping in the USA. Orders are processed quickly and delivered to your doorstep swiftly. Can't get any better.
Warranty
We stand by our products and offer a 30 day warranty on all items purchased from our website, Amazon or Etsy store.
White-Glove Service
We continually strive to go above and beyond what our customers expect from us by putting their needs at the highest priority.
Customer Care
A satisfied customer is our #1 priority. Our dedicated team is ready to assist you with any questions you may have.
Real Value
We manufacture our products to ensure that you receive amazing value, at the most competitive price. Read customer reviews.
Aftercare
Your brushes are an investment - with every purchase we include our exclusive brush care guide: How to Prep, Clean & Maintain your Brushes.

Let us know how we are doing - take our Customer Satisfaction Survey.


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