Shipping & Handling

At Vintage Tonality, we understands that getting your items promptly is important to you, so we make every effort to process your order quickly and delivered to your doorstep swiftly.


Your Current Estimated Arrival Time: Between Wed, 12/11Tue, 12/17
*Orders placed before 10am EST on 12/8. Estimated shipping is based upon our average delivery time. Certain USA locations may have longer enroute shipping times. Please allow 1-2 additional days during peak holiday periods. Does not apply to pre-order items. Vintage Tonality will not be held responsible for missed arrival times outside of its control.

Free Shipping
Orders placed on our website will normally ship within 1-3 business days (Monday thru Friday) and you can generally expect to receive your item(s) within 4-7 business days.

Expedited Shipping
For an additional $5 we offer 2-3 day express shipping on select items.
The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time. $5 charge is per item. Items in your cart that do not offer express shipping will ship separately and may have a different delivery date.

*Brush sets ordered directly through Amazon with Prime generally arrive within 2-3 business days.

Shipping Restrictions
We cannot ship to the following: Hawaii, Alaska, P.O. boxes, APO and FPO, outside of the U.S. contiguous 48 states and/or Internationally. We require a complete street address (residential or business) and valid phone number for all items being shipped. Invalid orders will be cancelled and refunded. Thank you for your understanding.

Vintage Tonality is not responsible for items lost or damaged during shipping or shipping address deemed not secure or undeliverable by courier.

Returns & Exchanges
Our first priority is your complete satisfaction with your purchase. We will gladly accept exchanges and returns on new and unopened products in their original packaging within 30 days of your order fulfillment date.

If your product has been opened and used but has a defect problem, we will gladly assist you with a replacement or return and facilitate a warranty claim when you contact us at .

We recommend not removing the protective seal if there is even a trace of doubt about your buying decision. Items that are returned after opening/unpacking will incur a 20% restocking charge, and the returned item must be in perfect condition. Damaged, wear and tear, slight use, chips, and scratches or missing items will incur an additional fee or will be deemed “unacceptable” and you will be so notified. Re-shipping with adequate protection is the sole responsibility of the buyer.

Return shipping cost is the responsibility of the buyer, whether returning or exchanging. If we made a shipping error, such as sending you the wrong brush set, style or size then we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund. Ordering the wrong item is NOT considered an error on Vintage Tonality's part. Please be sure of your choice(s) when making your purchase.

The buyer is responsible for all shipping costs incurred for item(s) returned due to shipping address deemed not secure for delivery or undeliverable by courier. A refund will be issued upon request minus shipping cost.

Refunds will be issued upon receipt and inspection of returned merchandise (normally within 1-2 business day but not to exceed 7 days).

Customer Satisfactionoffering the best products & service

Free Shipping
We offer free shipping to all our customers in the United States. Fast and safe delivery to your doorstep. Can't get any better.
Warranty
We stand by our products and offer a 30 day warranty on all items purchased from our website, Amazon store and Etsy.
Prime
From our Amazon store Prime Members receive benefits, which includes FREE fast shipping on eligible purchases, exclusive deals, and hassle free returns.
Customer Care
A satisfied customer is our #1 priority. Our dedicated team is ready to assist you with any questions you may have.
Real Value
We manufacture our products to ensure that you receive amazing value, at the most competitive price.
Aftercare
Your brushes are an investment - with every purchase we include our exclusive brush care guide: How to Prep, Clean & Maintain your Brushes.

Let us know how we are doing - take our Customer Satisfaction Survey.

Tips + Promotions + Articlesjust like our products, our emails are awesome too

Tips + Promotionsjust like our products, our emails are awesome too

 

SHARE YOUR PROJECT

We love it when customers share their projects with us!

FAQ?
Vintage | Tonality

© 2019 Vintage Tonality® is a registered trade mark in the US, UK, EU, CH, CAN, AUS, NZ, ZA & CN. All rights reserved.

Vintage | Tonality Brand
AFFILIATES  |  RESELLERS  |  AMBASSADORS