★ Closed 6/16 thru 6/24. Orders placed during this period will ship Friday (6/25). Our Amazon Store will be open for normal business & shipping times. ★

Limited Warranty

At Vintage | Tonality® we want you to be 100% satisfied with your purchase, and this includes your item being free from defect. If you have any issue with the product material or workmanship we want to hear from you. We will work hard to resolve the issue in a timely manner and make the process hassle free. It's important to register your warranty in a timely manner.

Note: It's important to note that natural hair brushes will require some maintenance. We strongly recommend downloading our free maintenance guide - How Prep, Clean & Maintain Your Brushes to ensure proper care.

Conditions of Limited Warranty (our lawyers insisted)
Vintage | Tonality® warrants that Vintage | Tonality® products will be free from defects in material and workmanship under normal use conditions for 30 days from the date of original consumer purchase. During the limited warranty period we will, at our option, either replace defective Vintage | Tonality® product or refund the purchase price of Vintage | Tonality® to the original consumer purchaser. Defective product must be returned to our facility to permit the replacement of the product or a refund of the purchase price. Shipping costs and insurance incurred by the original consumer purchaser to return Vintage | Tonality® to our facility are not covered by this limited warranty. However, we will pay the cost of shipping replacement Vintage | Tonality® product to the original consumer purchaser.

This limited warranty is offered only to the original consumer purchaser. This limited warranty is subject to the condition that any covered defect occurs under normal conditions of use and maintenance and that Vintage | Tonality® receives prompt written notice of the discovery of such defect within the limited warranty period. It does not apply to damage or failures that result from any modification, abuse or misuse of Vintage | Tonality® product. The limited warranty is void if any attempts are made to alter Vintage | Tonality® product prior to returning the unused portion to our facility, within the limited warranty period.

Warranty only valid for purchases made from an authorized Vintage | Tonality® seller.

If a refund is required, all refunds will be processed and released only to the original purchaser and origin of product sale. Refund does not cover additional costs incurred by expediated shipping at time of sale.

For warranty issues please contact us detailing the problem:

Customer Satisfactiontreating customers like family

Free Shipping
We offer free shipping to all our customers in the United States. Fast and safe delivery to your doorstep. Can't get any better.
Warranty
We stand by our products and offer a 30 day warranty on all items purchased from our website, Amazon store and Etsy.
Prime
From our Amazon store Prime Members receive benefits, which includes FREE fast shipping on eligible purchases, exclusive deals, and hassle free returns.
Customer Care
A satisfied customer is our #1 priority. Our dedicated team is ready to assist you with any questions you may have.
Real Value
We manufacture our products to ensure that you receive amazing value, at the most competitive price.
Aftercare
Your brushes are an investment - with every purchase we include our exclusive brush care guide: How to Prep, Clean & Maintain your Brushes.

Let us know how we are doing - take our Customer Satisfaction Survey.

Tips + Promotions + Articlesjust like our products, our emails are awesome too

Tips + Promotionsjust like our products, our emails are awesome too

             

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