Our mission statement: Treat customers like royalty by exceeding their expectations and provide outstanding customer service.
At Vintage | Tonality, you will always be more than a customer; you will be a part of a growing community with a creative passion and a shared love of the traditional charm that comes from a natural bristle brush. We believe that painting should be fun and not a chore. So, we like to think of ourselves as the "paint party planners" of the brush world, helping you to throw the most epic DIY painting party ever. With our natural bristle brushes, you'll be able to create that vintage, distressed look that everyone craves. Plus, you'll be able to tell everyone that you did it yourself, and that's something to be proud of. So, come join our community of like-minded creatives, and let's paint the town red, or any color of your choice.
We are a small, family-owned and operated business located in the picturesque town of Bend, Oregon USA. Our brushes are handcrafted by a dedicated team, who take great pride in their work and believe that every brush should be treated like a work of art. Not only do we produce, package, warehouse, and ship our brushes and brush sets right here in our home town, but we also give each brush a hug before sending it off to its new home (just kidding, but they are made with love).
We understand that not everyone is a professional painter, that's why we combine our brushes and accessories into complete sets, making it easy for even the most novice of painters to achieve professional results. We like to think of our brushes as magic wands, turning your old furniture into something new and beautiful. So go ahead, pick up one of our brushes, and let the transformation begin!
As the customer: We want you to feel like you're the star of your own shopping story. We want you to feel confident in your choices, secure during the checkout process, and excited when your new brushes arrive at your doorstep.
The products: If you're not satisfied with your purchase, don't worry we got you covered! We take pride in developing quality brushes that we believe in, and we won't sell anything that doesn't meet our high standards. We have quality controls in place throughout the manufacturing process and we stand behind our brushes like a trusty sidekick, with a 30-day warranty against product material and workmanship. So, go ahead and add some new heroes to your brush collection, and let us take care of the rest.
We may not be perfect, but we sure do try our best! We know that issues can pop up like unexpected guests at a party, no matter how much planning we do. But don't worry, we're not the type to just throw our hands up and call it a day. When an issue arises, we'll be there to jump into action and resolve it like superheroes in a cape. So, if you ever find yourself in a pickle, just give us a shout and we'll work tirelessly to make it right. After all, it's not the issue that will stick with you, it's how we handle it, and we always handle it with a smile.
We believe that doing good is the secret ingredient to doing well in business. That's why we're always on the lookout for local groups and organizations that share our values and passions. Giving back isn't just about writing a check, it's also about rolling up our sleeves and getting our hands dirty. It's a chance to connect with others and make a real difference with our time, energy, and skills. So let's raise a volunteer's glass to making the world a better place, one good deed at a time!
We may not have superpowers, but at our company, we're doing our best to save the planet one recycled box at a time. Our environmentally friendly printed materials and packaging are like the superheroes of the recycling world- made entirely of recycled, recyclable, reusable, and naturally biodegradable materials. Plus, with our company-wide recycling program, we're making sure that waste doesn't stand a chance. Together, we can make sure that our kids inherit a world that's just as beautiful as they are.
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Vintage | Tonality Brand
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