About Usour mission & commitment

About Usour mission & commitment

We suspect you arrived at this page because you want to know more about us - and hey, we don't blame you. We are a family owned business with a creative passion for upcycling and a love of the old world charm you get from chalk based paint.

Our mission statement: Exceed customer expectations and provide outstanding customer service.

We suspect you arrived at this page because you want to know more about us - and hey, we don't blame you. We are a family owned business with a creative passion for upcycling and a love of the old world charm you get from chalk based paint.

At Vintage | Tonality, you will always be more than a customer, but members of a growing community created by a shared love of repurposing and upcycling furniture. We continue to look for new ways to improve each of our products and bring real quality and value to our customers by combining our brush line and accessories into complete sets. As a small family business we genuinely hope you will enjoy our products as much as we and our loyal customers have on their own projects.

Our Commitment.

  • Simple, No Hassle, No Worry Returns. We don't believe in buyer remorse.
  • Responsive White-Glove Customer Service. Email us with any questions or concerns, we'll get right back to you.
  • To engage in Honest, Ethical and Transparent business pratices.
  • We are fully committed to Ensuring Your Privacy. We will never sell, give away, distribute, and/or rent information about our customers.
  • Statisfaction Guarantee. Buy with the confidence of our Satisfaction Guarantee. We stand behind our products 100%.

Offer True Value.

As the customer: You should feel 100% confident in all aspects of your purchase. This includes feeling confident with the item(s) you’ve chosen, feel secure throughout the entire checkout and transaction process, final delivery to your home in a timely manner, and comprehensive aftercare.

The products: We take great care in developing quality brushes that we believe in. If our product doesn’t meet our quality standards, we simply won’t sell it. We have quality controls throughout the manufacturing process and we stand 100% behind our brushes by offering a 30-day warranty against product material and workmanship.

Dealing with Issues.

It's natural with any business that issues will arise on occassion no matter how careful we are or what preventive steps we took. It's not the issue you will remember, it will be how we handled it. If an issue does occur, just let us know and we'll work hard to make sure that the problem is resolved to your satisfaction.

Community Stewardship.

Good business starts with giving back, as this drives the fundamentals of success. We support those local groups and organizations who share our same commitments and passions. We believe an important part of giving back is also volunteering one’s time. Volunteering is about choosing to give your time, energy and skills to something that matters to you. When you volunteer you make the choice to make a difference. Even better, by donating your time, energy, and skills you not only improve the lives of others and contribute to your community, you also improve one's self.

Cheers & Happy Paint!

Sincerly Molly
owner - Vintage | Tonality

Customer Satisfactionoffering the best products & service

Free Shipping
We offer free shipping to all our customers in the United States. Fast and safe delivery to your doorstep. Can't get any better.
Warranty
We stand by our products and offer a 30 day warranty on all items purchased from our website, Amazon store and Etsy.
Prime
From our Amazon store Prime Members receive benefits, which includes FREE fast shipping on eligible purchases, exclusive deals, and hassle free returns.
Customer Care
A satisfied customer is our #1 priority. Our dedicated team is ready to assist you with any questions you may have.
Real Value
We manufacture our products to ensure that you receive amazing value, at the most competitive price.
Aftercare
Your brushes are an investment - with every purchase we include our exclusive brush care guide: How to Prep, Clean & Maintain your Brushes.

Let us know how we are doing - take our Customer Satisfaction Survey.

Tips + Promotions + Articlesjust like our products, our emails are awesome too

Tips + Promotionsjust like our products, our emails are awesome too

 

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Vintage | Tonality

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